BILLING

What are BTX's payment terms?

BTX’s terms are Net 15 days.

Does BTX accept credit cards for payment?

BTX accepts Visa, American Express and MasterCard.

What billing options does BTX offer?

BTX offers a variety of billing options. Customers may choose to receive invoices via the U.S. Postal service. Customers may also request BTX’s popular email billing. PDF’s are sent directly to the recipients email account. EDI, XML or Electronic mail options for the technology savvy customer.

Can I get a copy of my BTX airbill?

Please contact our Revenue Services department at 877-289-2471 to request a copy of the airbill.

How can I get a receipt for a shipment, if I paid by credit card?

BTX does not provide an invoice for shipments billed to a credit card. The airbill copy and credit card statement should serve as a receipt.

How do I request a refund/adjustment to my invoice for a late delivery or a billing error?

To make your request for a billing adjustment please click here, or contact Customer Service at (877-289-2471). 

What is the mailing address where I can submit payment?

Please mail your payments to:

• BTX Global Logistics
  PO Box 853
  Shelton, CT 06484

Does BTX provide Electronic Data Interchange (EDI) solutions?

Yes BTX offers EDI solutions using industry standards. BTX will also develop proprietary EDI solutions to meet your specific requirements.

Who should I call if I have a question about my invoice?

Contact our Corporate Revenue Accounting Department at 877-289-2471 to resolve any billing errors or for questions about your invoice.

What are assessorial charges?

Charges are for services rendered but are not limited to, inside pickups and deliveries, special pickups and deliveries (specific time of day), waiting time, etc.