I value the partnership we have with BTX. Their services, from storage to shipping, and everything in between can’t be beat. But most of all, I value the people that make BTX the best to work with. When I had several crates and cases stranded on a rainy hillside in rural West Virginia, it was BTX who worked their magic to get those items back into safe storage. Every time I visit the warehouse to prepare for an upcoming show, I’m treated like a good friend where that my needs are the most important at that moment.
Thank you for all jobs well done. Quotes are competitive, responses timely, pickups quick, packing top-notch, paperwork and scheduling are accurate and well coordinated. In all, professionally handled from start to finish. You are clearly my recommendation to anybody that asks.
A true partnership in my opinion is when your freight forwarder gets a good understanding of your shipments so that he can and is willing to make decisions about them as I would. BTX has always taken care of our shipments as if they were their own.
Siemens Healthcare diagnostics site in Brookfield, CT switched to BTX Air six months ago for freight service and are very thankful of the service we have been provided. We are pleased with the professionalism and courteousness of all the drivers...The customer service at BTX has been quick and responsive with solutions to all problems...The online portal is a great tool and it has facilitated our process with the scheduling of our freight shipments. Being in the healthcare business requires on call urgent service, and that flexibility is always there with BTX. Thanks BTX family!
Whether it is international/domestic airfreight, heavy ground freight, or ocean forwarding, BTX has been able to successfully meet all our expectations. In an ever changing environment, BTX has proven to be flexible to our needs as well as generate solutions to difficult problems. Visibility and metrics reports are key elements...critical to our supply chain and utilizing the BTX system to enhance our data has been critical to our success.
The thing I love most about BTX is the no hassle friendly service! No paperwork, no forms.You are always reachable by phone. You respond immediately, your prices are competitive, and you make good on any issues that arise.
Once again, thank you for your attention to our situation with the shipment. We are on a race against the clock and seeing the stretcher arrive, put us right on a steady track to get this plane in air, and on time for the owners last voyage overseas. Thank you for your assistance!
I just wanted to take a time out and thank you personally for all your assistance with this pick-up/delivery.This was my first “on my own” Trade Show, although I received a lot of support from my team internally.You made this part of the responsibility flawless and very easy for me to understand/execute.Thank you a again and I look forward to our future partnerships.
Thank you so much for updating me and also for taking care of setting up the shipping so quickly for me. I love working with BTX; you all are right on top of everything it is much appreciated!! Have a great day!! Thanks Again.
I think it is an appropriate time to express how much we value the service we get from BTX and your drivers. We know our freight can be challenging to manage when it comes to loading and unloading on to the truck. The driver is always giving in the extra effort and doesn't rush us. Everyone is appreciative of his diligence, he is very good at what he does and an asset to your company. We are very pleased with BTX and look forward to continuing a long relationship.
I know you guys consider the events of this past weekend where we needed an emergency counter to counter move as routine, but we wanted to thank BTX for putting aside personal time with your respective families to handle our business needs. Without going into detail, this move was extremely critical for ARRI Inc. and you helped us satisfy a very important customer of ours. Not only did you move the freight, but you did so quicker than anyone expected. I called you guys at 11:30am the freight was retrieved at 1:30pm and the freight was available at LAX by 8pm local time. Outstanding!! Thank you again for the way you consistently service our account and your overall professionalism.